Returns Toll Free 1-888-775-7766
Mon to Fri 8am - 6pm , Sat 10am - 6 pm Pacific Standard Time
 
 

Returns and Claims

If you wish to return a product, please contact us at 1-888-775-7766 for instructions on returning/exchanging your items and obtain a return authorisation number.

Returned merchandise will be accepted only if accompanied by a Returns Authorisation Number from our office and the Invoice receipt.

All Retail returns/exchanges suitable for resale may be returned for exchange, in-house credit or a full refund within 14 days of receipt when accompanied with the invoice. All returns should include your original invoice and packaging and indicate the items you wish to return/exchange and describe the reason for the return.  No returns, exchanges and refunds will be granted until Bushido has received the product. Shipping costs are non-refundable and the customer is responsible for additional freight charges. If you qualify for free shipping based on an order, any credit on returns will be less our initial shipping cost.

All Wholesale returns/exchanges suitable for resale may be returned for exchange, in-house credit or a full refund within 30 days of receipt when accompanied with the invoice. All returns should include your original invoice and packaging and indicate the items you wish to return/exchange and describe the reason for the return.  No returns, exchanges and refunds will be granted until Bushido has received the product. Shipping costs are non-refundable and the customer is responsible for additional freight charges.

Free shipping is only for items you buy and keep. If you return an item that is not defective, you will be responsible for the entire cost of the return (including shipping, repacking, and insurance), and the initial outbound shipping charge (including shipping, handling, and insurance) will be deducted from your refund if an item that shipped for free is returned.

 

Defective Merchandise or Short Shipments

If you have received a defective product (e.g. material tear or stitching), short shipment or incorrect product, please contact us at 1-888-775-7766 for instructions on returning/exchanging your items and obtain a return authorisation number. No claims for damaged, short shipment or incorrect product will be allowed unless made within 3 business days after receipt of goods. Bushido will repair or replace damaged merchandise at no charge.

Returns and Exchanges will not be granted for products that have been abused, misused or normal wear and tear. All returns will be exchanged as per the warranty guidelines and within the products warranty period. Please do not expect a refund; unless the product cannot be exchanged.

 All returns should include your original invoice and packaging and indicate the items you wish to return/exchange and describe the reason for the return.  No returns and exchanges will be granted until Bushido has received the defective product. Shipping costs are non-refundable.

We recommend that you return your items via an insured carrier service as we cannot be responsible for lost packages.

Only exchanges of equal value can be processed for items purchased.
• A note including your name, address, telephone number, original proof of purchase and exchange authorization number must be included in the package.
• Packages received without the appropriate information including an exchange authorization number and proof of purchase will not be processed.

Credit card companies vary in the time it takes for a credit to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.

We can only accept products supplied by Bushido Martial Arts & Fight Gear Supplies.